Privacy Policy

Welcome to Reelora.AI, an AI-powered platform for short video creation and publishing. Your privacy is very important to us. This policy explains how we collect, use, share, and safeguard your information and how you can control your data.

This Privacy Policy applies to all visitors, users, and customers of Reelora.AI, regardless of country or region, and is written in compliance with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Indian IT Act and SPDI Rules
• Other applicable data protection laws

a. Information You Provide

• Name, email, profile photo
• Social media account information (e.g., YouTube or TikTok via OAuth)
• Payment details (via Stripe/Cashfree)
• Uploaded files and metadata (video titles, descriptions, etc.)

b. Automatically Collected

• IP address, device/browser type, OS, screen resolution
• Pages visited, actions performed (e.g., button clicks, form submissions)
• Cookies and similar technologies for session tracking and preferences

We use your data for:

• Account creation and login authentication
• Generating and publishing videos via connected platforms (Google, TikTok, etc.)
• Payment processing and billing
• Customer support and communication
• Improving our platform and debugging issues
• Compliance with legal and regulatory obligations

For users in the European Economic Area (EEA), we rely on these legal bases:

• Consent – When you authorize third-party integrations or accept marketing
• Contractual necessity – To provide the services you requested
• Legal obligation – For compliance with tax or security laws
• Legitimate interest – For analytics, fraud detection, and feature improvement

You may withdraw your consent at any time by emailing [email protected].

If You Are an EEA or UK Resident (GDPR):

You have the right to:

• Access your data
• Rectify inaccurate information
• Request erasure (right to be forgotten)
• Restrict or object to data processing
• Data portability
• Lodge a complaint with your local Data Protection Authority

If You Are a California Resident (CCPA/CPRA):

You have the right to:

• Know what personal data we collect and why
• Request disclosure of data categories and third parties
• Request deletion of your data
• Opt-out of "sale" or "sharing" of personal data (Note: We do not sell personal data)
• Non-discrimination for exercising your rights

To exercise these rights, email [email protected] with the subject: "Privacy Request".

a. Google API

We only use Google APIs for authorized purposes (e.g., publishing to YouTube) and never share or retain your Google data beyond the required functionality. Reelora.AI complies with Google API Services User Data Policy, including the Limited Use requirements.

b. TikTok Developer API

We request only the minimum required permissions (e.g., publish short videos) and allow revocation from your TikTok settings at any time.

c. Stripe & Cashfree

Payment processing is handled via secure PCI-DSS compliant providers. We never store full card numbers or CVV on our servers.

• All data is encrypted during transmission (HTTPS) and at rest
• We use role-based access control internally
• Data is retained only as long as necessary or required by law
• In case of a data breach, we will notify users and regulators as per legal requirements

We use:

• Essential cookies – for authentication, user sessions
• Performance cookies – for analytics (Google Analytics, etc.)
• Functionality cookies – remembering preferences

You may opt out through your browser settings or via our cookie banner (if shown). Some features may be affected.

Your data may be transferred, stored, or processed in jurisdictions that may not offer the same level of data protection as your home country.

We ensure such transfers are done in accordance with standard contractual clauses or other lawful mechanisms.

Our services are not intended for individuals under the age of 13 (or 16 where applicable). We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us for deletion.

We may update this Privacy Policy from time to time. You'll be notified of significant changes via email or a notice on your dashboard.

Reelora.AI
Website: https://reelora.ai
Support: [email protected]
Privacy: [email protected]